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J.D. Power and Associates ranks TD Canada Trust highest for second year in a row

3 minute read
By TD Bank Group
• Aug 30, 2007
Customers put TD at the top in Canadian retail banking customer satisfaction TORONTO, Aug. 30 /CNW/ - For the second consecutive year, TD Canada Trust ranks highest in customer satisfaction among the big five Canadian retail banks, according to the J.D. Power and Associates 2007 Canadian Retail Banking Customer Satisfaction Study(SM). In a study that was conducted in February and July of 2007, TD was singled out for its convenience and innovation, and scored top points among 11,325 customers surveyed on key drivers that determine satisfaction including: transaction methods; account set up/product offerings; facility; account statements; and problem resolution. "We put everything we have into being the bank that serves customers the best, so to achieve this ranking is very gratifying," said Tim Hockey, Group Head, Personal Banking and Co-Chair TD Canada Trust. A TD Canada Trust customer loyalty survey commissioned earlier this year and extensive ongoing customer consultations at TD reveal that face-to-face service and convenience continue to be very important to Canadians in their banking relationships. J.D. Power and Associates results further demonstrate those findings. Convenience is so important to customers, that in an industry-leading move, TD Canada Trust is extending its opening hours, already the longest in Canada, beginning November 1st, 2007. The bank also continues to open more branches in more places - from vibrant inner city neighbourhoods to rapidly growing suburban and rural communities - than any other bank. For those who choose to bank in other ways, TD Canada Trust recently upgraded its entire network of over 2,500 ABMs, and has introduced popular new features to its award-winning internet banking service, EasyWeb, including the Canadian industry's first free downloadable anti-phishing tool. EasyLine, TD Canada Trust's award winning telephone banking service has specialists available to meet customers' banking needs around the clock, from anywhere in the world. The highest customer satisfaction ranking by J.D. Power and Associates comes right on the heels of another major customer service award. Earlier this week, and for the third year in a row, TD Canada Trust was recognized by Synovate for being the best in overall customer service. "We're very proud to be receiving this kind of recognition for our customer service and we accept it as a challenge to keep getting better and better. The accolades really belong to the thousands of TD Canada Trust employees across Canada who give their all every day for our customers." said Hockey. About J.D. Power and Associates Headquartered in Westlake Village, California, J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of the McGraw-Hill Companies. About TD Bank Financial Group The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Financial Group. The Bank serves more than 14 million customers in four key businesses operating in a number of locations in key financial centres around the globe: Canadian Personal and Commercial Banking, including TD Canada Trust as well as the Bank's global insurance operations (excluding the U.S.); Wealth Management, including TD Waterhouse Canada, TD Waterhouse U.K. and the Bank's investment in TD Ameritrade; U.S. Personal and Commercial Banking through TD Banknorth; and Wholesale Banking, including TD Securities. The Bank also ranks among the world's leading on-line financial services firms, with more than 4.5 million on-line customers. The Bank had $404 billion in assets as at July 31, 2007. The Bank is headquartered in Toronto, Canada. The Bank's common stock is listed on the Toronto Stock Exchange and the New York Stock Exchange under symbol: TD, as well as on the Tokyo Stock Exchange. For further information: Kelly Hechler, Corporate and Public Affairs, TD Bank Financial Group, (416) 982-2469, kelly.hechler@td.com

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