Canadians rate TD Canada Trust highest in customer satisfaction among big five retail banks for the fifth year in a row, according to J.D. Power and Associates
<< - After an economically challenging year, customers continue to see TD Canada Trust as a leader in all categories, including facility, fees, product offerings, problem resolution, account information and account activities >>
TORONTO, July 22 /CNW/ - TD Canada Trust ranks highest in customer satisfaction according to the J.D. Power and Associates 2010 Canadian Retail Banking Customer Satisfaction Study(SM). J.D. Power and Associates announced today that customers have rated TD Canada Trust highest in satisfaction among the big five Canadian retail banks for the fifth year in a row - every year they have been measuring service in Canada.
"This award belongs to each and every one of our customers and employees - it's because of them that we have been awarded with this honour for the fifth year in a row," says Tim Hockey, Group Head Canadian Banking, President and CEO, TD Canada Trust. "In a year that saw many Canadians facing economic challenges that affected their banking needs and preferences, our employees still managed to meet and exceed our customers' expectations."
The study, which was conducted in two waves in March and May of 2010, measures customer satisfaction within retail banking through six factors: account activities, account information, product offerings, facility, fees and problem resolution. According to the study, TD Canada Trust was the leader in six of six categories.
"On behalf of all TD employees, I would like to thank our customers for allowing us to serve them every day. It is truly a privilege and we want them to know that receiving the J.D. Power and Associates award just makes us want to get even better at providing a great customer experience and we are even more motivated now to raise the bar and increase our customer service lead," added Hockey.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About TD Bank Financial Group
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Financial Group. TD Bank Financial Group is the sixth largest bank in North America by branches and serves more than 18 million customers in four key businesses operating in a number of locations in key financial centres around the globe: Canadian Personal and Commercial Banking, including TD Canada Trust and TD Insurance; Wealth Management, including TD Waterhouse and an investment in TD Ameritrade; U.S. Personal and Commercial Banking, including TD Bank, America's Most Convenient Bank; and Wholesale Banking, including TD Securities. TD Bank Financial Group also ranks among the world's leading online financial services firms, with more than 6 million online customers. TD Bank Financial Group had CDN$574 billion in assets on April 30, 2010. The Toronto-Dominion Bank trades under the symbol "TD" on the Toronto and New York Stock Exchanges.