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- Highest ranked in six of six categories including facility, fees, product offerings, problem resolution, account information and account activities among the Big Five -

TORONTO, July 26, 2011 /CNW/ - TD Canada Trust has received the highest ranking in customer satisfaction, according to the J.D. Power and Associates 2011 Canadian Retail Banking Customer Satisfaction StudySM, for the sixth year in a row.

"On behalf of all the employees of TD Canada Trust, we are honoured and humbled to be awarded this ranking for the sixth consecutive year," said Tim Hockey, Group Head, Canadian Banking and President and CEO, TD Canada Trust. "Thank you, merci, to all of our customers for this wonderful recognition."

"We believe our focus on the customer is the reason we've received this honour for six years straight," continued Hockey. "Every year we work hard to raise the bar, whether it's increasing our hours, offering new ways to bank, introducing seven-day banking or accommodating customers in financial difficulty. The fact is we know there is no finish line when it comes to customer service, so we keep aiming to be 'the better bank'."

Customers rated TD Canada Trust highest among the Big Five banks in all six categories measured, including facility, fees, product offerings, problem resolution, account information and account activities.

Recent customer service highlights:

  • In addition to offering EasyWeb Internet and EasyLine telephone banking, TD mobile app was the first to offer several new features unique to any Canadian mobile banking application - resulting in more than 1 million downloads, the most of any Canadian bank app.
  • TD has increased branch hours to provide greater flexibility for customers. For instance in the past year, we introduced seven day banking in over 300 branches to work around our customers' busy lives, living up to our promise to provide comfortable banking in the form of great service and convenience.
  • TD continues to open new branches year-after-year, and to be open when and where customers need us.
  • In 2009, during the financial crisis, TD introduced the TD Helps program for customers who encountered unexpected financial hardship. The program became a permanent part of how we do business and has assisted many customers, including recent victims of the Slave Lake fires and Manitoba flooding.
  • TD has evolved branch design to welcome customers with more open spaces and fewer offices so customers can easily interact with branch employees. Kiosks are available to bank online; comfortable seats, to relax in before an appointment; children's areas, to keep kids entertained; and free change sorters in many locations.

And TD continues to invest in employee training, tools and measurement to keep improving customer service.

"We'd like to thank our customers for inspiring us to respond to their needs and for rewarding us with their continued loyalty," added Hockey.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies. The J.D. Power and Associates 2011 Canadian Retail Banking Customer Satisfaction StudySM was conducted in two waves in March and May of 2011.

About TD Bank Group
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches and serves more than 19 million customers in four key businesses operating in a number of locations in key financial centres around the globe: Canadian Personal and Commercial Banking, including TD Canada Trust and TD Insurance; Wealth Management, including TD Waterhouse and an investment in TD Ameritrade; U.S. Personal and Commercial Banking, including TD Bank, America's Most Convenient Bank; and Wholesale Banking, including TD Securities. TD also ranks among the world's leading online financial services firms, with approximately 7 million online customers. TD had CDN$630 billion in assets on April 30, 2011. The Toronto-Dominion Bank trades under the symbol "TD" on the Toronto and New York Stock Exchanges.

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