- Highest ranked in six of six categories including facility, fees,
product offerings, problem resolution, account information and account
activities among the Big Five -
TORONTO, July 26, 2011 /CNW/ - TD Canada Trust has received the highest
ranking in customer satisfaction, according to the J.D. Power and Associates 2011 Canadian Retail Banking Customer
Satisfaction StudySM, for the sixth year in a row.
"On behalf of all the employees of TD Canada Trust, we are honoured and
humbled to be awarded this ranking for the sixth consecutive year,"
said Tim Hockey, Group Head, Canadian Banking and President and CEO, TD
Canada Trust. "Thank you, merci, to all of our customers for this
wonderful recognition."
"We believe our focus on the customer is the reason we've received this
honour for six years straight," continued Hockey. "Every year we work
hard to raise the bar, whether it's increasing our hours, offering new
ways to bank, introducing seven-day banking or accommodating customers
in financial difficulty. The fact is we know there is no finish line
when it comes to customer service, so we keep aiming to be 'the better
bank'."
Customers rated TD Canada Trust highest among the Big Five banks in all
six categories measured, including facility, fees, product offerings,
problem resolution, account information and account activities.
Recent customer service highlights:
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In addition to offering EasyWeb Internet and EasyLine telephone banking, TD mobile app was the first to offer several new features unique to any Canadian
mobile banking application - resulting in more than 1 million
downloads, the most of any Canadian bank app.
-
TD has increased branch hours to provide greater flexibility for
customers. For instance in the past year, we introduced seven day
banking in over 300 branches to work around our customers' busy lives,
living up to our promise to provide comfortable banking in the form of
great service and convenience.
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TD continues to open new branches year-after-year, and to be open when
and where customers need us.
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In 2009, during the financial crisis, TD introduced the TD Helps program for customers who encountered unexpected financial hardship.
The program became a permanent part of how we do business and has
assisted many customers, including recent victims of the Slave Lake
fires and Manitoba flooding.
-
TD has evolved branch design to welcome customers with more open spaces
and fewer offices so customers can easily interact with branch
employees. Kiosks are available to bank online; comfortable seats, to
relax in before an appointment; children's areas, to keep kids
entertained; and free change sorters in many locations.
And TD continues to invest in employee training, tools and measurement
to keep improving customer service.
"We'd like to thank our customers for inspiring us to respond to their
needs and for rewarding us with their continued loyalty," added Hockey.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is
a global marketing information services company operating in key
business sectors including market research, forecasting, performance
improvement, training and customer satisfaction. The firm's quality and
satisfaction measurements are based on responses from millions of
consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill
Companies. The J.D. Power and Associates 2011 Canadian Retail Banking Customer
Satisfaction StudySM was conducted in two waves in March and May of 2011.
About TD Bank Group
The Toronto-Dominion Bank and its subsidiaries are collectively known as
TD Bank Group (TD). TD is the sixth largest bank in North America by
branches and serves more than 19 million customers in four key
businesses operating in a number of locations in key financial centres
around the globe: Canadian Personal and Commercial Banking, including
TD Canada Trust and TD Insurance; Wealth Management, including TD
Waterhouse and an investment in TD Ameritrade; U.S. Personal and
Commercial Banking, including TD Bank, America's Most Convenient Bank;
and Wholesale Banking, including TD Securities. TD also ranks among the
world's leading online financial services firms, with approximately 7
million online customers. TD had CDN$630 billion in assets on April 30,
2011. The Toronto-Dominion Bank trades under the symbol "TD" on the
Toronto and New York Stock Exchanges.