CHERRY HILL, NJ – May 7, 2025 – TD Bank, America's Most Convenient Bank®, today announced it has been recognized by J.D. Power for providing "an outstanding customer service experience" for phone support.
The bank recently completed a rigorous two-phased certification process that examined how its U.S. Contact Center team operates and what customers think of the service. The certification evaluation process reviews policies, processes and supporting documentation, as well as conducts interviews across the organization to determine compliance with dozens of best practices found in top-performing organizations.
"Our entire U.S. Contact Center team is honored to be recognized by J.D. Power for outstanding customer service. We believe that this distinction is an outcome of our unwavering commitment to serving our customers’ needs as true solutions providers," said Jay Martin, Head of U.S. Contact Centers at TD Bank.
J.D. Power 2024 Certified Customer Service ProgramSM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/awards.
About
TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S. by assets, providing over 10 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Instagram at www.instagram.com/TDBank_US/.
TD Bank is a subsidiary of The Toronto-Dominion Bank, a top 10 North American bank. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com/us.
Media Contact
Scott Holden
Corporate Communications Manager
Scott.Holden@td.com
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