CHERRY HILL, N.J., June 26, 2024 — TD Bank received the highest ranking in online banking satisfaction among national banks, according to the J.D. Power 2024 U.S. Online Banking Satisfaction Study SM.
TD Bank achieved an overall score of 672 out of 1,000 in the U.S. National Banking Online segment, 19 points ahead of the segment average. In addition, TD had the largest rise in satisfaction, 20 points, for the U.S. National Banking App segment.
“At TD Bank, we're dedicated to delivering legendary experiences to our customers, regardless of channel,” said Matt Boss, Head of U.S. Consumer Banking, TD Bank. “These results are a testament to our commitment to advancing our digital capabilities and making it easier for our customers to interact with us when, where and how they want. I’m proud of the progress we’ve made to date, but even more excited about what’s to come.”
The U.S. Banking Mobile App Satisfaction, U.S. Online Banking Satisfaction, U.S. Credit Card Mobile App Satisfaction and U.S. Online Credit Card Satisfaction studies are based on responses from more than 17,843 retail bank and credit card customers nationwide. The study, which was fielded February - March 2024, measures overall satisfaction with banking and credit card digital channels based on four factors: navigation; speed; visual appeal; and information/content.
“It’s an honor to receive the highest ranking for Online Banking Satisfaction. TD is highly focused on addressing customer needs and wants, leading to better experiences while banking,” said Jo Jagadish, Head of U.S. Digital Banking and Corporate Products & Services, TD Bank. “Our investment in Digital Banking has led and will continue to lead to improvements to our digital products, services and processes.”
Visit jdpower.com/awards for more details about the J.D. Power 2024 U.S. Banking Mobile App Satisfaction, U.S. Online Banking Satisfaction, U.S. Credit Card Mobile App Satisfaction and U.S. Online Credit Card Satisfaction Studies.
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S. by assets, providing over 10 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Instagram at www.instagram.com/TDBank_US/.
TD Bank is a subsidiary of The Toronto-Dominion Bank, a top 10 North American bank. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com/us.
Media Contact
Rosie Dusseau
Senior Corporate Communications Manager, TD Bank
Rosie.Dusseau@td.com