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Maine hero
• Oct 27, 2023

TD is committed to doing all we can to make this time a little easier for our Maine customers following the horrific shootings in Lewiston. To bring some relief following the devastating events, the bank launched its customer financial relief program, TD Cares, on Friday, Oct. 27.

“As a long-time member of the local community, TD grieves with our customers, colleagues and neighbors in Maine,” said Sheryl McQuade, Regional President of New England, TD Bank. “Our bankers are ready to assist the community in this time of need.”

TD Cares is available to eligible customers in Lewiston, Maine, and those who were under shelter-in-place orders in Androscoggin County and northern Sagadahoc County. The temporary customer relief program includes refunds of some account fees, including overdraft fees, non-TD ATM fees, monthly maintenance fees and late payment fees.

Customers should contact the bank at 1-888-751-9000 or visit a TD Bank Store when it is safe to do so to directly request assistance through TD Cares and discuss specific options. Small business and commercial clients may call the Small Business Contact Center or contact their relationship manager to request assistance.

In addition, eligible TD employees impacted by the shootings have access to a range of resources, including the opportunity to obtain grants of up to $1,000 from the bank to help with costs such as such as insurance deductibles and certain personal, family, funeral or living expenses.

We're here to help with the TD Cares program

Through the TD Cares program, TD offers financial assistance to impacted customers during this difficult time. Contact TD to learn more.

  • Checking or savings accounts: call 1-888-751-9000
  • Credit cards: dial the number on the back your credit card
  • Home loans: call 1-800-742-2651
  • TD Auto Finance: 1-800-556-8172
  • TD Fit Personal loans: call 1-877-300-4030
  • Business customers should contact their relationship manager
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