CHERRY HILL, N.J., Jan. 12, 2022 – TD Bank, America's Most Convenient Bank®, ranks highest in small business banking in the South Region, according to the J.D. Power 2021 Small Business Banking Satisfaction StudySM. TD Bank's overall small business customer satisfaction score reached 865 points on a 1,000-point scale for 2021.
This is the third time TD Bank captured this award.
J.D. Power measures customer satisfaction in 7 categories including channel activities, relationship with account manager, convenience, products and fees, problem resolution, new account opening and communication and advice to determine rankings. According to the study, TD Bank placed first in two categories: Convenience and Channel Activities.
"Small businesses are the lifeblood of our economy. Throughout the pandemic and economic headwinds in recent years, TD Bank continued its dedication to helping them realize their financial goals by being a trusted advisor and implementing critical programs," said Chris Giamo, Head of Commercial Banking, TD Bank. "We are proud of our small business colleagues who worked so hard to help us earn this honor."
The J.D. Power 2021 Small Business Satisfaction StudySM surveyed 7,327 small business owners or financial decision makers who use business banking services, including 2,237 in the South.
The independent research firm's study for the South Region comprises 9 award-eligible banks that operate in 16 states from Delaware to Texas and D.C., an area that includes geographies within TD's footprint: Florida, the Carolinas, Virginia, D.C., Maryland and Delaware.
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 9.6 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US and www.twitter.com/TDNews_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com/us.
Media Contact:
Steven Bates
TD Bank
Corporate Communications Manager
609 634 1207
Steven.bates@td.com
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