TD Bank has been ranked highest in customer satisfaction with mobile banking apps in Canada in a 2026 JD Power study.
The JD Power 2026 Canada Banking Mobile App Satisfaction Study measures customer satisfaction with financial institutions' mobile applications for banking account management.
This is the second time TD has received this recognition from JD Power, a consumer insights and analytics company.
“The award is especially meaningful because it means our clients are not only using the capabilities, features, and support we’ve designed for them, but also telling us the app is supporting them in important moments,” said Rizwan Khalfan, Executive Vice President and Vice Chair, Strategic Growth, Innovation and Partnerships, at TD.
“It all starts with our clients at the centre, designing mobile banking experiences to increasingly meet and anticipate their needs. That’s why we’re focused on creating intuitive, personalized experiences that are grounded in trust. We want them to know their bank has their back.”
TD has more than 8.8 million active mobile users, the highest number among Canada’s top five big banks. These users opened the Bank's app more than two billion times in the fiscal year 2025, averaging about 22 sessions a month.
Over the past 12 months, clients generated 15 million credit score reports through the mobile app. Since the start of the year, 560,000 clients completed 2.6 million searches across chequing and savings transactions.
More human products that focus on TD clients
Clients consistently use the TD mobile app to manage their bank accounts, view their rewards, track their credit score, and keep tabs on the performance of select trading accounts — all in one place, Khalfan said. Their expectations for the quality of their overall experiences in the mobile app are high and no longer measured by one bank, but against the best digital experiences they have anywhere.
“We’re moving to a place where mobile is the primary way our clients connect with us, whether they start on their phone or in the branch. Each experience usually takes them back to mobile,” he said.
“In the app, customers aren’t just checking their accounts balances. They’re actively managing their finances. Convenience, simplicity, and personalization are central to how our clients interact with it,” he said.
Personalization sometimes looks like a digital interface — or a conversation in a branch — sometimes in a client’s native language.
"Our goal is to anticipate how to best support our clients in their financial lives as they make important decisions like when to buy a home or how to save for their kids’ education,” Khalfan said.
Using AI and data responsibly
Clients’ needs and expectations have helped shaped the design of the TD mobile app and other Bank services — and helped the Bank determine where to invest and focus their efforts, Khalfan said.
At the same time, the proliferation of AI is also setting new standards for speed, accuracy, and access to data.
Layer 6, the Bank’s award-winning AI research and development centre, can harness data that helps TD make real-time decisions to protect clients, like authentication prompts and proactive fraud alerts, he said.
“We’re using AI to provide our clients with the experiences they crave, while keeping their data safe and secure,” he said.
Up next: in-app communications from TD
Later this year, the Bank will launch new mobile features focused on increased security. Clients will be able to access all their TD communications, including statements, offers, and other financial documents, in one spot.
Clients will also start receiving push notifications and fraud alerts directly from the app, instead of via SMS.
“The aim is for clients to feel even more confident that the messages they are receiving are from TD,” Khalfan.
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