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TD BANK GROUP

TD Canada Trust offers convenience and comfort to the 1100th degree

3 minute read
By TD Bank Group
• Nov 21, 2008
TD Canada Trust celebrates the opening of its 1100th branch in Canada - TD Canada Trust has opened nearly 140 branches in the past five years, 33 in the past year alone - TD Canada Trust has the second largest branch network in Canada, open 50% longer than the other banks TORONTO, Nov. 21 /CNW/ - TD Canada Trust celebrated its 1,100th branch opening in Canada this past weekend with a big party at its newest location in Maple, Ontario. Hundreds turned up to enjoy food, drinks, games and surprise cash giveaways throughout the day. The Maple branch is the 33rd TD Canada Trust branch opened since November 2007; part of a branch expansion spree that has taken place from coast to coast in the past five years. "Customer service is extremely important to us so we continue to grow even during the current economic uncertainty. When times are tough, customers often rely even more on their relationship with their bank, and face to face service with convenient locations and longer hours are an important part of that relationship," said Tim Hockey, Group Head, Canadian Banking and President and CEO, TD Canada Trust. Maple, Ontario is just the latest of the branches TD Canada Trust has opened in the past year from Victoria, BC to Fort Saskatchewan, Alberta to Candiac, Quebec and points in between. "It's not surprising that we've seen a fair bit of expansion in the west, especially BC and Alberta, but we're also opening a lot of new branches in growing communities in other provinces as well, especially in urban and suburban Southern Ontario communities that have been experiencing rapid population growth over the last few years. It's important for us to be in those communities in order to serve our growing and diverse customer base," added Hockey. Each new TD Canada Trust branch features a broad array of personal and small business products and services as well as highly trained TD Canada Trust employees dedicated to helping customers reach their financial goals. A number of branches also feature the services of TD Waterhouse wealth management professionals, including Financial Planners. TD Canada Trust branches are designed to be barrier-free and equipped with state-of-the-art, full-service Green Machine ABMs featuring the latest in bank machine technology, including security and accessibility features such as audio guidance for visually impaired customers, and a choice of five languages. TD Canada Trust's hours are Monday to Wednesday, 8am-6pm, Thursday to Friday, 8am-8pm and Saturday, 8am-4pm - 50% longer than the other banks. New TD Canada Trust branches in the past year include: Richmond Hill, ON (2) Oakville, ON Surrey, BC (2) Grande Prairie, AB Beaumont, AB Edmonton, AB Candiac, QC Windsor, ON (2) Saskatoon, SK London, ON Markham, ON (2) Victoria, BC Toronto, ON (2) Bolton, ON Bowmanville, ON Brampton, ON Kingsville, ON Port Moody, BC Vancouver, BC Okotoks, AB Oshawa, ON St. Albert, AB Lethbridge, AB Medicine Hat, AB Kitchener, ON Fort Saskatchewan, AB Airdrie, AB Maple, ON More information can be found at www.tdcanadatrust.com. Earlier this year TD Canada Trust was named number one in Canada for customer service among the major Canadian banks by both Synovate, for the fourth year in a row, and by J.D. Power for the third year in a row. In October, TD Canada Trust's call centres were also recognized with the Highest Banking Industry Customer Satisfaction Award from the Service Quality Measurement Group (SQM). About TD Bank Financial Group The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Financial Group. TD Bank Financial Group is the seventh largest bank in North America by branches and serves approximately 17 million customers in four key businesses operating in a number of locations in key financial centres around the globe: Canadian Personal and Commercial Banking, including TD Canada Trust; Wealth Management, including TD Waterhouse and an investment in TD Ameritrade; U.S. Personal and Commercial Banking through TD Banknorth and Commerce Bank (to be known together as TD Bank); and Wholesale Banking, including TD Securities. TD Bank Financial Group also ranks among the world's leading on-line financial services firms, with more than 5.5 million on-line customers. TD Bank Financial Group had CDN$509 billion in assets as of July 31, 2008. The Toronto-Dominion Bank trades on the Toronto and New York Stock Exchanges under the symbol "TD", as well as on the Tokyo Stock Exchange. For further information: Kelly Hechler, Corporate and Public Affairs, TD Bank Financial Group, (416) 982-2469, kelly.hechler@td.com

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