In 2025, TD got "back to winning" and took bold strides to "reimagine what banking can be," TD Group President and Chief Executive Officer Raymond Chun said in his remarks at TD's Annual General Meeting, held in Toronto on April 16.
“In just one year, we placed TD on a different trajectory, opening a new era of growth and performance," he said.
Chun attributed the Bank’s strong 2025 performance across Canadian and U.S. businesses to its three-pillar strategy focused on deeper client relationships, simpler and faster operations, and disciplined execution.
Chun emphasized that while technology, and specifically AI, are essential to TD’s simpler and faster future, they will always be used responsibly, with thoughtful, human-led oversight.
He also addressed current geopolitical and economic issues, stating that he is encouraged by the steps being taken by the Canadian and provincial governments. He added it will take continued action from governments to bring down inter-provincial barriers and expand international trade routes, move forward with new regulatory and tax frameworks, attract investments to build projects and infrastructure, and take other measures to unlock Canada's full economic potential.
More Human
Chun explained his overarching vision for TD's long-term success is based on a commitment to be "More Human" in every respect.
This approach — featured prominently in the recent TD brand refresh — is deemed an important differentiator. It puts clients' evolving needs at the heart of every interaction and decision, while empowering TD colleagues to be curious, courageous, and accountable in all they do.
“We are bringing a More Human element to banking from the innovation we deploy to the experiences we design,” Chun noted.
Deeper relationships
The deeper client relationships derived from a More Human connection offer a singular opportunity to drive TD's growth agenda across all its lines of business, Chun said.
“At our core, and throughout our history, TD has always been about the people we serve,” he said.
He added: "Deeper relationships are about earning our clients’ trust and earning the right to serve more of their needs.”
As TD actively cultivates client trust, providing consistent and timely advice in an age of uncertainty and fast-paced change further reinforces More Human relationships, he said.
Simpler, faster
Chun remarked that while TD's focus has always prioritized clients’ evolving needs, speed has become a critical competitive advantage.
To deliver a simpler, faster bank, TD is undertaking structural changes that break down silos, reduce layers, and clarify accountability. These steps are “already helping our colleagues make better decisions, faster,” Chun said.
The second step toward simpler, faster banking is the deployment of technology, especially AI.
TD is a leader in responsibly harnessing AI to accelerate mortgage and car loan approvals, deliver faster client service, and build more comprehensive investment plans for wealth clients — among other outcomes.
It is also using the expertise, acquired over almost a decade of AI development, to balance opportunity with risk mitigation.
Noted Chun: “AI offers powerful advantages, but its progress and oversight must be thoughtful and human-led.”
Disciplined execution
Deeper relationships and a simpler, faster bank have a single common denominator: disciplined execution.
Successfully scaling TD's businesses and accelerating growth requires a solid foundation that can only derive from discipline in cost management, capital management, governance, and controls. Chun noted that disciplined execution extends to ongoing AML remediation initiatives, which remain a singular priority.
“With ongoing investments in talent, technology, processes, and training, we’re building an AML program to protect the Bank, our clients, and the financial system we serve,” he explained.
Funding TD's investments in people and technology requires a fundamental restructuring of its cost base. That, along with strategic capital deployment, drives performance and provides the means to invest in the future.
Culture
Ultimately, the sustainable success of the Bank's strategy lies with a culture of collective commitment to serving clients and delivering consistent excellence with integrity.
Chun concluded by thanking colleagues for bringing TD’s culture to life every day, as well as thanking TD clients for their trust, and shareholders for their continued support.
Read Raymond Chun's full speech here.